Common

  • Is the level of HD video support in the conference 1080p?
    The default is 720p, and the highest support is 1080p. 1080p requires relatively high system hardware and bandwidth. The camera of the client device needs to support 1080p, the CPU must be at least 4 cores, and each channel of bandwidth needs 3 ~ 4M (uplink/downlink).
  • What factors are related to the video clarity in the meeting?
    Camera;
    Participants' bandwidth and network stability;
    Server bandwidth and network stability.
    The video control in the meeting adopts "adaptive" mode. When the network condition is good, the resolution of the sent video is high; when the network condition is poor, priority is given to ensuring audio transmission and appropriately reducing the quality of the video.
  • How to get better video effects?
    Please ensure that the public network bandwidth of each participant is sufficient (each participant>0.6Mbps);
    Please purchase a camera that supports 720p HD calling and autofocus;
    Try to use wired connection to the network, if you use WIFI, please ensure good WIFI signal strength;
    If you see that your video is blurry, and the camera does not support auto focus, please manually adjust the position of the camera and ensure that there is sufficient light;
    To ensure sufficient power and memory for mobile phones and tablets, please try to close other programs;
    Please make sure that the notebook is in "best performance mode", not "most power saving mode".
  • The image of the camera appears blurred, black or white
    Check the driver installation and possible device conflicts;
    Check whether the camera model matches the camera driver;
    Change the graphics card to test, because the camera may not be compatible with the graphics card or the display driver;
    The camera and the graphics card are most prone to conflicts. When there is a problem, in addition to looking for the camera itself, you must also check the graphics card and try to reduce the speed of the graphics card. The method is: single-click the right mouse button on the desktop, select "Properties→Settings→Performance", and gradually reduce the hardware acceleration from the fourth gear to the last gear to see if the problem can be solved. If you can, gradually upgrade the grade until you find the balance point that can solve the problem.
  • Why do some users have poor video images?
    This is caused by the strategy logic of receiving and sending. The sending end often requires more CPU resources. Therefore, for users with poor device performance, the resolution of the image sent is often smaller than the resolution of the received image.
  • The client has checked
    The camera is forced to collect 720p video and send 720p video out, but the video that the recipient sees is related to its bandwidth, video screen layout, and whether it is full screen, not necessarily 720p.
  • Can a camera with HDMI interface be used as a camera with Umeet?
    The HDMI of the computer is for output and cannot be used as an input signal. Must pass one of the following methods:
    Video capture card with HDMI interface;
    USB interface connection;
  • Does the video conference support video capture card?
    Generally, popular capture cards on the market are supported.
  • Windows or the camera is not listed in Umeet
    Please select the correct camera in the settings of the Umeet client;
    Please check if the camera is occupied by other programs, such as WeChat, Dingding, QQ, etc., exit these programs and try again;
    Please change a USB port to connect the camera (some USB ports have too low power supply);
    Please make sure the camera is connected and turned on;
    Please try to restart the computer and try again;
    Please reinstall the camera driver and restart the Umeet client.
  • Customer feedback that he was speaking in the meeting participants
    Please check the microphone settings, you can test the microphone in the client settings of Umeet;
    Check if the computer audio is connected;
    Check if the microphone is muted.
  • Customer feedback that he could not hear others in the meeting
    Please check whether the other party has connected computer audio and whether the microphone is muted;
    Please check if you are connected to computer audio;
    Please check that you have selected the correct playback device and adjusted to the appropriate volume (you can test the playback device in the settings of the Umeet client);
    Please check that the playback settings are correctly installed and connected to the computer.
  • Customer feedback heard echo in the meeting (self-speaking)
    Please check if there are participants close to each other, such as multiple equipment colleagues in the same room joining the same meeting;
    Participate in a meeting through a USB microphone on a PC/Mac. It is not recommended to use the built-in microphone and speaker of the notebook;
    The volume of the speaker and audio is set too high;
    Open the participant list of the PC/Mac Umeet conference client, and see who have their microphone signs flashing. If the other party is not speaking and his microphone is flashing again, it means that the echo is coming from him, please mute him and tell us the following data:
    The environment of the other party: office, home, outdoor, public place;
    What microphone is used: built-in or USB.